Text Message (SMS) Opt-In — Viva Diagnostic Imaging
This page describes exactly how patients are enrolled in Viva
Diagnostic Imaging appointment text messages, what we send, and how to stop
receiving them. It is published so that our messaging program is transparent to
patients and verifiable by mobile carriers.
- Who sends the messages
- Viva Diagnostic Imaging, a HIPAA-covered diagnostic
imaging provider with outpatient imaging centers in Arizona and Nevada.
- Who receives them
- Patients of Viva Diagnostic Imaging who have confirmed enrollment by
replying YES, about their own imaging appointments.
- What we send
- Appointment messages only — scheduling, confirmations, reminders,
rescheduling, and notice of earlier available openings.
No marketing, promotions, collections, or lead generation.
- Message frequency
- Approximately 2–5 messages per appointment.
- Cost
- Message and data rates may apply. Viva does not charge
for these messages.
- Stopping messages
- Reply STOP at any time. Reply HELP for
help, or call (702) 941-7512.
- Policies
- Messaging Terms & Conditions
·
Messaging Privacy Policy
We never purchase, rent, or sell phone numbers, and opt-in data is never
shared with third parties for their own marketing.
How patients are enrolled
There are two ways a patient comes to receive text messages from Viva.
Consent is confirmed with the patient directly in both.
Path A — Automated appointment messaging (confirmed by SMS reply)
- A patient is referred to Viva Diagnostic Imaging for imaging. The referring
office supplies the patient's mobile number with the imaging order and
tells the patient that Viva will contact them to schedule.
- Viva sends one opt-in request to that number. It
identifies Viva Diagnostic Imaging, states what will be sent and how often,
gives the rates disclosure, and gives opt-out instructions.
- No further automated messages are sent unless the patient replies
YES. The reply, with its timestamp and originating number, is
stored in the patient's record as the consent record.
- Patients who do not reply are contacted by phone only.
Example opt-in exchange
Viva Diagnostic Imaging: you were referred to us for an
appointment. Reply YES to receive appointment texts — scheduling,
reminders, and earlier openings. Approx 2-5 msgs per appointment. Msg &
data rates may apply. Reply STOP to opt out, HELP for help.
YES
Viva Diagnostic Imaging: You're confirmed for appointment
texts — scheduling, reminders, and earlier openings. Approx 2-5 msgs
per appointment. Msg & data rates may apply. Reply STOP to opt out, HELP
for help.
Path B — Staff-initiated messages to patients of record
Viva staff also send and reply to individual messages about a patient's own
imaging order or appointment, using the mobile number the patient provided for
that purpose.
- The staff console resolves recipients against Viva's scheduling
system and does not permit messaging arbitrary numbers.
- The first message in any staff-initiated thread identifies Viva
Diagnostic Imaging and carries opt-out instructions.
- These messages are appointment-related only.
Example staff-initiated message
Viva Diagnostic Imaging: Hi, this is Dana with Viva in
Las Vegas, about your imaging appointment. Could you give us a call at
(702) 941-7512 when you have a moment? Reply STOP to opt out, HELP for
help.
A STOP request is honored across both paths and
suppresses all further messages, automated and staff-sent alike.
Examples of messages we send
| Type | Example |
|---|
| Opt-in request |
Viva Diagnostic Imaging: you were referred to us for an appointment.
Reply YES to receive appointment texts — scheduling, reminders,
and earlier openings. Approx 2-5 msgs per appointment. Msg & data
rates may apply. Reply STOP to opt out, HELP for help. |
| Appointment confirmation |
Viva Diagnostic Imaging: Your MRI at Viva Mesa is scheduled for Tue Aug
4 at 2:15 PM. Reply C to confirm or R to reschedule. Reply STOP to opt
out, HELP for help. |
| Reminder |
Viva Diagnostic Imaging: Reminder — your imaging appointment is
tomorrow at 2:15 PM. Please arrive 15 minutes early. Reply STOP to opt
out, HELP for help. |
| Earlier opening |
Viva Diagnostic Imaging: An earlier opening is available Thu Jul 30 at
9:00 AM. Reply YES to take it, or ignore to keep your current time.
Reply STOP to opt out, HELP for help. |
Opting out and getting help
Reply STOP to any message to unsubscribe immediately; you
will receive no further messages. Reply HELP for assistance, or
call us at (702) 941-7512.
Opting out of text messages will not affect your ability to receive
care or to communicate with us by phone, email, or in person.
See our
Messaging Terms & Conditions
and
Messaging Privacy Policy
for full details on how your information is handled.
