Viva Imaging SMS Messaging Program
Viva Imaging and Viva Diagnostic Imaging (collectively, “we,” “us,” or “our”) operate an SMS messaging program to communicate with patients and prospective patients regarding appointment reminders, scheduling updates, imaging order status notifications, health-related information, and general practice communications. By opting in to receive SMS messages from Viva Imaging or Viva Diagnostic Imaging, you agree to these Terms & Conditions.
Message and data rates may apply. Please check with your wireless carrier for details regarding your messaging plan and any applicable charges.
Message frequency varies. You may receive recurring messages related to your appointments, orders, and account activity. The number of messages you receive will depend on your interactions with our team and your care schedule.
For assistance, please contact us using one of the following methods:
Our team is available Monday–Friday, 8am-5pm.
To stop receiving SMS messages at any time, reply STOP to any message you receive from us. You will be unsubscribed immediately and will receive no further messages.
For help or more information, reply HELP to any message, or contact our support team directly using the information above.
Opting out will not affect your ability to receive care or communicate with our team through other channels (phone, email, or in-person).
How You’re Enrolled (Opt-In)
Patients are enrolled in Viva appointment text messages as part of the imaging referral and scheduling process. When your physician refers you for imaging, you provide your mobile number — to the referring office and/or to Viva when your appointment is scheduled — and you are informed that we will contact you by phone call and text message about your appointment. By providing your mobile number for this purpose, you consent to receive appointment-related text messages from us. Messages are transactional and appointment-related only — confirmations, reminders, scheduling and rescheduling, and notice of earlier available openings — at approximately 1–4 messages per appointment. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. See our Messaging Privacy Policy for how your information is handled.
Carriers are not liable for any delayed or undelivered messages.
Your privacy is important to us. For information on how we collect, use, and protect your personal and health information, please review our full Privacy Policy at:
https://www.vivamri.com/messaging-privacy-policy/
We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes.
We reserve the right to modify these Terms & Conditions at any time. Continued participation in our SMS program following any changes constitutes your acceptance of the updated terms.
